Letter from General Manager
Dear Daikin Customer:
This is the first edition of our Daikin South Florida News, a publication we developed specifically with our customers in mind and with the objective to find one vehicle to communicate what is happening in the South Florida HVAC Market, to introduce new products and solutions, highlight success stories from our customers and much more.As we move into 2017, I would like to thank our South Florida customers for the great privilege you give us every day to become your preferred provider of HVAC solutions, services and products.
We treat every customer opportunity with a tremendous amount of attention and work tirelessly to insure we deliver on our promises and exceed customers’ expectations. This dedication to customer service is one of our core values and every Daikin team member carries this value with pride and a high level of ownership.
The concept of customer service has evolved and we want to be known as the HVAC Company that CARES. This might sound simple and cliché, but throughout my career in this industry I have witnessed how companies develop strategies to grow and exert a lot of effort to invest in ways that drive top line growth and cut costs and expenses with the sole intention to drive up operating incomes.
These strategies might be profitable for the companies in the short term, but invariably create major consequences on the most important piece of the business puzzle - the CUSTOMERS. Customer service for the most part is the first victim of these short-sighted strategies.
It’s now more common than ever to hear comments like: “I never got responses to my claims”, “the warranty was not honored”,“the quality of the equipment has dropped,” etc. In today’s world of globalized business, products are becoming commodities. Competitors are always just one mouse click away. HVAC Manufacturers are trying to provide value to customers in different ways.
We at Daikin South Florida have taken a pledge to be recognized as the “HVAC Company that CARES” and for us; customer service is the back bone of our success.
Customer service is the only way to develop a sustainable competitive advantage. It is the most important way to grow our business; by having customers come back to us; and they do because we genuinely CARE for them. We know we are going to face problems and issues, but how we address these conflicts - with a WIN/WIN approach is how we are going to insure that our customers repeat their business with Daikin South Florida.
So I’d like to thank you once again for your trust and for taking the time to read this message. We hope that you will enjoy our Dakin South Florida News.
Cordially yours,
Raul X. Palacios General Manager - Daikin South Florida